FAQs and COVID-19 Safety
- WHAT HAPPENED TO MY TICKETS THAT WERE CANCELLED LAST SEASON DUE TO COVID-19?
We’ve added a Gift Card to your account that does NOT expire. Rebook when convenient for you.
- WHAT IF I DON’T WANT TO USE MY GIFT CARD THIS YEAR?
Your gift card will NEVER expire and is also transferrable to friends & family.
- CAN I GET A REFUND?
Unfortunately, we are not able to offer refunds. We understand this is a difficult time for everyone.
- WHO CAN I TALK TO IF I HAVE OTHER QUESTIONS?
Our Box Office is open by phone Monday through Friday, 10am to 5pm.
Call us at 480-288-0300, or email to boxoffice@SilverStarTheater.com
Health & Safety
- LIMITED AUDIENCE CAPACITY
Seating Capacity is limited to approximately 50%. There will also be an empty table between groups.
- HEATING & AIR CONDITIONING SYSTEM UPGRADES
Tens of thousands of dollars later, we can now completely exchange all air in the theater every 6 minutes.
- PHYSICAL DISTANCING
Physical distancing is encouraged whenever possible.
- FACE COVERINGS
Face coverings must be worn at all times except when eating or drinking at your table.
- HAND SANITIZER STATIONS
Hand sanitizers are available throughout the building.
- ENHANCED SANITATION
Touch surfaces will be sanitized before, during and after each performance.
- FIRST ROW EMPTY
The first row in the theater will be empty to allow more distance between guests and the stage.
- BUFFET DINNER
Our delicious diner buffet will be served by our masked & gloved kitchen team and then given to each guest.
- DIGITAL TICKETS
Patrons are encouraged to print their tickets at home rather than pick them up at Will Call.
- CASHLESS PAYMENT ENCOURAGED
Cashless payments are encouraged for all purchases. Credit card payments can be swiped by the guest.
- EMPLOYEE SAFETY MEASURES
Employee temperatures are taken prior to each shift and face masks are required.
- MEET AND GREET
Meet and greets with musicians, in the lobby after the show, have been suspended for now.